Frequently asked questions
Stuck on a particular problem? Check some of these common gotchas before creating a ticket. If you still cannot find what you are looking for, contact us
Is the deadline accurate?
Once the design is ready for printing we’ll begin with all the production processes that you required from us. On the case of a finished jewel piece, it will take 7 business days to leave our facilities.
Why is there a change in the final price?
As you know all the precious metal prices are moving very quick, going up and down like a jigsaw. So we are giving you accurate prices according to the official metal rates.
Are my designs and projects private?
Of course, your designs, orders, and projects are just visible for you, no other members of our platform can access to your data. We are extremely strict in this matter.
On which it is based the price that comes out when I ask for a quotation?
The price is based on the file you uploaded and the volume that we have been able to get from it, as well as the type of metal you have chosen.
We will review the quote and we will give you an exact price, that need to be accepted by you before production.
Can I get an estimated price when I upload a repair?
Yes, depending on the type of work, the platform can give you a price, that will be confirmed as soon as we get the actual piece.
Is the shipping price included?
No, the shipping price it's not included
How can I contact you?
You can write us an email to [email protected] or by filling out the contact form.
What if I have an urgent bespoke piece?
If that's the case, please contact us so we can coordinate to get the best deadline for your piece. You may be charged an extra surcharge.
Can you make molds?
Yes, we can make molds either cold (two liquid components) or vulcanized. As well as 3D printed parts
What kind of 3D prints do you make?
We can make a print for casting, or print with a resin that serves to see the measurements of a piece.
If I only need a render, can you do it?
Yes, we can render any 3D. Please contact us for more information.
What are your payment terms?
It depends on the type of work. Contact us to discuss this topic.
How do you make the shipments?
All shipments are made by FedEx or UPS.
Can you make a special collection for me?
Of course, we will design an exclusive and unique collection for you, we can also advise you throughout the project.
Can we talk in person?
Yes, contact us and one of our agents will call you.
Is the weight shown in the products accurate at 100%?
No, there's always a small difference. It's a approximate weight.
Can you make platinum pieces?
Yes, we have special machines to make platinum jewelry.
Can you make rose gold?
Of course, we have worked for many years with rose gold. Our casting in this metal comes out perfect and has no cracks.
If you have any other questions that are not listed on this page, please contact our web support team. Specific product questions should be sent to our sales team.